Frequent Questions


Click on the questions below to reveal each respective answer.

The type of service conducted for you or your loved one is specified by the family. Funeral Directors are trained to help families arrange the type of service they desire. The service is usually held at a place of worship, community venue or at the funeral home. The service may vary in ritual according to religious denomination or the wishes of the family. The presence of friends at this time is an acknowledgement of friendship and support. A private service is by invitation only where selected relatives and a few close friends attend the funeral service. A memorial service is usually a service without the body present and can vary in ceremony and procedures according to the family's community and religious affiliations.


Absolutely. The funeral is a celebration of life. Funeral Directors are available to discuss all options and ensure your funeral is tailored to your wishes. 

Viewing is a part of many cultural and ethnic traditions. Many grief specialists believe that viewing aids the grief process by helping the bereaved recognize the reality of death. Viewing is encouraged for children, as long as the process is explained and the activity is voluntary.


It is helpful to friends and the community to have an obituary notice published announcing the death and type of service to be held. A notice can be placed in a local newspaper or on the Internet.

Funeral Directors are caregivers and administrators. They make arrangements for transportation of the body of your loved one,  complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body.

Funeral Directors are listeners, advisors and supporters. They have experience assisting the bereaved in coping with death. Funeral Directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral Directors also link survivors with support groups at the funeral home or in the community.

Your first call should be to your Funeral Director.

Our Funeral Directors are available 24 hours a day, seven days a week.

If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good bye, it's acceptable. We will come when the time is right.


Yes, they can assist you with out-of-province arrangements, either to transfer the individual to another province or from another province or country.

Your Funeral Director can assist you if a death occurs anywhere on the globe. Contact us immediately. We will assume responsibility and coordinate the arrangements for the return of your loved one. We may engage the services of a funeral director in the place of death who will act as our agent.


Embalming sanitizes and preserves the body, restores, and enhances the appearance of the individual that has passed away.

Embalming makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them.

Please note that embalming will be required if the deceased is being transported by air to another country where local laws need be observed or across provincial boundaries.

No. But, the factors of time, health and possible legal requirements might make embalming either appropriate or necessary. The law requires embalming when the body is shipped into or out of the province or by public carrier. Embalming the body enables mourners to view the deceased if they wish. The emotional benefits of viewing the deceased are valuable particularly to those having difficulty dealing with the death.

No, cremation is an alternative to earth burial or entombment for the body's final disposition and often follows a traditional funeral service. We can assist you with the necessary information for a funeral with a cremation following or a memorial service.


Yes. Cremation does not preclude having a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.

In some respects, funerals are a lot like weddings or birthday celebrations. The type and cost will vary according to the tastes and budget of the consumer.

A funeral home is a 24-hour, labor-intensive business, with extensive facilities (viewing rooms, chapels, hearses, etc.), these expenses must be factored into the cost of a funeral.

Moreover, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate documentation; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details.

All costs are clearly itemized and discussed with families during the arrangements, thereby making them aware of the exact costs of the services and merchandise selected.


While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service in Alberta is regulated by the Alberta Funeral Services Regulatory Board

In most cases, the consumer should discuss problems with the Funeral Director first. If the dispute cannot be resolved by talking with the Funeral Director, the consumer may wish to contact the Alberta Funeral Services Regulatory Board at 1-800-563-4652 or visit the AFSRB website at www.afsrb.ab.ca

Other than the family, there are veteran, union, and other organizational benefits to pay for funerals, including, in certain instances, a lump sum death payment from C.P.P. In most provinces, some form of public aid allowances are available. 

Most Funeral Directors are aware of the various benefits and know how to obtain them for the indigent. However, at times, our funeral directors will absorb costs above and beyond what is provided by agencies to insure the deceased receives appropriate care.

We assist the family with the application for the C.P.P. Death Benefit as well as any other applications applicable to the individual.

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